Right of Withdrawal Information and Withdrawal Form

Rev. Level 02/23/2016

Withdrawal form as .PDF or Withdrawal form as .DOCX

Right of Withdrawal Information

Only consumers have a right of withdrawal/cancellation.

The right of withdrawal expires as follows:

  • In case of a contract to provide services if we have provided the service in its entirety and did not start with providing this service until after the consumer has given her or his explicit consent, simultaneously confirming her or his understanding that the right of withdrawal expires once the contract has been fulfilled in its entirety. In case of a contract for the provision of financial services, the right of withdrawal expires notwithstanding the preceding paragraph, if the contract is completely fulfilled by both parties at the express wish of the consumer before the consumer exercises his or her right of withdrawal.
  • In case of a contract for the supply digital contents not located on a tangible data medium, the right of withdrawal expires once we have started with the execution of the contract, after the consumer has expressly agreed that we start with the execution of the contract before the end of the withdrawal period and the consumer has confirmed her or his understanding that the right of withdrawal expires once the contract execution commences.

Withdrawal/Cancellation Policy for Services

Right of Withdrawal

You have the right to cancel this contract within 14 days without giving reasons.
The withdrawal/cancellation period is fourteen days from the date of the conclusion of the contract.
To exercise your right of withdrawal/cancellation, you must send us a clear statement in writing concerning your wish to cancel the contract (EAM Experience Area Münsingen GmbH, Trailfinger Strasse 14, 72525 Münsingen, phone: +49 7381 690 55, Fax: +49 7381 690 52; email: [email protected]). The cancellation notice can be send with regular mail, faxed or emailed, for example. You can use the attached sample withdrawal form; however, this is not mandatory.
To meet the cancellation deadline, it is sufficient that you send your communication concerning the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of delivery (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest standard shipping) immediately and latest within fourteen days from the date on which the notification about your cancellation of this contract has been received by us. We will use the same method of payment that you used in the original transaction for the reimbursement, unless something different was expressly agreed with you. We will never charge you any fees for the reimbursement. If your requested that the services are to start during the withdrawal period, then you must to pay us a reasonable, prorated amount for services already rendered up until the time when you informed us about your wish to withdraw from this contract, compared to the total amount for the services outlined in the contract.