Important Information for Consumers

Rev. Level 02/23/2016

Below you will find all of the essential consumer information we are obligated to publish by law.

1. IDENTITY AND ADDRESS OF THE PROVIDER/OPERATOR

EAM GmbH / Trailfinger Strasse 14 /
72525 Münsingen
Phone: +49 7381 690 55 /
Fax: +49 7381 690 52
Email: info@eam-gmbh.com

2. WARRANTY

The following statutory provisions apply.

3. RIGHT OF WITHDRAWAL

Consumers are entitled to the right of withdrawal/cancellation. You will find information about the right of withdrawal, the withdrawal and the revocation form at https://bytejail.com/withdrawalform.

4. SUGGESTIONS & COMMENTS

Send us your suggestion & comments any time via email: (complaint@bytejail.com).

5. CODE OF CONDUCT

The company EAM GmbH does not record or log any connection information of the customer, unless required for the smooth operation of the services.

6. FUNCTIONALITY OF DIGITAL CONTENT, INCLUDING APPLICABLE TECHNICAL PROTECTION MEASURES FOR SUCH CONTENTS

So-called bytejail connection files are required for the connection and subsequent data transfer. The file extension is as follows: .bjcfg. Connection files can be opened using the bytejail client software. Connection files are provided to the customer in the bytejail console download. bytejail cannot read/decrypt connection files.

7. INTEROPERABILITY RESTRICTIONS AND COMPATIBILITY OF DIGITAL CONTENT WITH HARDWARE AND SOFTWARE

The current minimum requirements for the use of bytejail are always at: https://bytejail.com/requirements.

8. DETECTION AND CORRECTION OF INPUT ERRORS

Before submitting your order, all the details of your order such as the nature and scope of the service, prices, shipping costs, your contact details, and other essential information will be displayed for your review. If individual items are incorrect, you can change these there by clicking on "Change" and then correct information or remove items or change quantities before sending you order. You can also cancel the order process completely. After sending your order, any corrections can only be done via email or phone.

9. TECHNICAL STEPS LEADING TO THE CONCLUSION OF THE CONTRACT

At the end of the ordering process, an order summary is displayed with all of the essential information about your order. Only when you click the "Buy"/"Binding Order" button do you submit a binding contract statement requiring payment on your part. We can then accept your binding order in accordance with our General Terms and Conditions.

10. STORAGE AND ACCESSIBILITY OF THE CONTRACT TEXT

The contract text (General Terms and Conditions and details of your order) is saved by us and sent to you via email after the order. Subsequent access to this text is not available. However, you can print or save the order confirmation before submitting your contract statement concerning your binding order. The General Terms and Conditions are always on our website and can be downloaded, saved or printed.

11. CONTRACT LANGUAGES

The contract language is German.

12. SERVICE FULFILLMENT RESTRICTIONS

In the following countries we do not deliver our services: Congo, Democratic Republic of | Cote d’Ivoire | Cuba | Crimea | Iran, Islamic Republic of | Korea, Democratic People’s Rep. | Myanmar | Pakistan | Somalia | Sudan | Syrian Arab Republic

13. PAYMENT METHODS

We accept the following payment methods: Visa, MasterCard, American Express, JCB, Maestro UK, PayPal, WebMoney, Alipay, iDEAL, PayNearMe, Wire Transfer, Check Payments

14. GENERAL TERMS AND CONDITIONS (GTC)

Please note also our General Terms and Conditions.